FAQS
1. What is Nasharsalin Shop?
Nasharsalin Shop is a global online store that provides a carefully curated selection of quality products in pet essentials, wellness, and adult products. We aim to bring comfort and convenience to your life with affordable, enjoyable, and practical items.
2. How do I place an order?
Simply browse our product categories, select the items you’d like, and add them to your cart. Once you’re ready to checkout, follow the prompts to enter your shipping and payment information to complete your purchase.
3. What payment methods do you accept?
We accept most major credit cards by papal (Visa, Mastercard, American Express) as well as PayPal.
4. Do you offer worldwide shipping?
Yes, we ship worldwide! Delivery times and costs vary based on your location. You’ll see estimated shipping costs at checkout.
5. How long will it take to receive my order?
Once your order is processed, shipping times generally range between 8-15 business days for international orders, depending on your location. Please check our shipping policy for more detailed information on delivery times to your area.
6. Can I track my order?
Yes, you will receive a tracking number via email once your order has been shipped. Use this number to track your order status on our website or through the carrier’s website.
7. What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy, you may return the item within 30 days of receiving it for a refund or exchange, provided the item is unused and in its original packaging. For more details, check our Returns Policy.
8. How do I initiate a return?
To start a return, please contact our customer service team at [your email address] with your order number and reason for return. We’ll provide further instructions to complete the process.
9. Do you offer a money-back guarantee?
Yes! We offer a money-back guarantee if you’re not fully satisfied with your purchase. Just contact us within 30 days of receiving your item to initiate a return.
10. How do I contact customer service?
Our customer service team is here to help! You can reach us via email at [your email address] or by filling out the form on our Contact Us page. We aim to respond to all inquiries within 24-48 hours.
11. Can I change or cancel my order?
If you need to make changes or cancel an order, please contact us as soon as possible. If the order hasn’t been processed yet, we’ll do our best to assist you.
12. Do you offer discounts or promotions?
Yes! Follow us on social media and sign up for our newsletter to stay updated on exclusive promotions, discounts, and new product .